careers

Please note: All job listings on this page are for in-house positions working at Miche Home Office in South Jordan, UT.

Field Services Specialist

Posted date: March 1, 2012

General Information about position and Miche: Miche, LLC—an international leading designer of innovative, branded designer handbags—is seeking candidates for the full-time position of Field Services Specialist to provide outside field support and problem resolution to Independent Miche Representatives and customers at its Home Office headquarters in South Jordan, UT.

Duties and Responsibilities:

Answers questions and concerns from the field through phone calls and tickets.
Follows up on order inquiries, shipments, returns, adjustments cancellations and gets back to the Representative within 48 hours.
Maintains a general understanding of Miche’s compensation plan to assist with field questions.
Teams up with other departments as needed to help the field.
Recognizes leaders in the field to work with Field Development.

Requirements (including education and years of experience):

Strong problem-solving and Customer Service skills a must
Solution-oriented
Excellent written and verbal communication skills
Ability to multi-task
Organized with attention to detail
Basic computer skills
Call Center experience
Experience/understanding in Home Party Direct Sales
Strong understanding and ability to navigate computer systems
Bi-lingual candidates who speak Spanish are a plus!

Pay Grade and Salary Range of position: N-16 $13.00/hr

Information regarding position:
Full- time position
Interested candidates should send resumes to: jobs@michebag.com

Systems Administrator

Posted date: May 21, 2012

General Information about position and Miche: Miche, LLC—an international leading designer of innovative, branded designer handbags—is seeking candidates for the full-time position of Systems Administrator at its Home Office headquarters in South Jordan, UT.

Duties and Responsibilities:

Maintain and configure Windows servers, SAN, NAS and other systems as required
Maintain Exchange Server
Responsible for disaster recovery plan and daily backups
Monitor the systems and performance to identify/resolve issues
Perform equipment installation, upgrades, patches and configuration as required
Assist in implementation and maintaining system monitoring tools to ensure optimal system utilization and performance
Provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance
Supervise Desktop Administrator and help desk support
Will be expected to maintain and update phone systems as required. This includes troubleshooting; create user profiles, new feature installations, enhancements and monitoring.
Other duties as assigned

Requirements (including education and years of experience):

Experience installing and administrating Microsoft Windows server operating systems
Experience installing and administrating Microsoft Windows Exchange server
Experience with server and IO virtualization technologies including UCS and Xsigo, and hypervisors VMware, Hyper-V, Xen, KVM, etc.
Demonstrated success and experience implementing, maintaining, and troubleshooting Microsoft Windows (all versions including Server Core and HPC) and related technologies, along with some Linux experience
Knowledge and experience with networking technologies including TCP/IP, DNS, DHCP, SMTP and other standard Internet protocols
At least 4 years’ experience managing IT systems for a mid-size company.
Experience with Mac a plus
Experience supporting a data center is a plus
Clustered environments experience a plus
Knowledge of traditional and leading-edge voice options including SIP, TDM voice, IP telephony, PBX systems
Four year college techncal degree or Microsoft MSCE or equivalent certification
Security administration and policy creation
An understanding of working within a domain-environment is a must
Must be self-motivated and able to work independently
Must have excellent interpersonal and customer service skills
Must be able to lift up to 35 pounds
Must be able to provide 24x7 on call support for data center emergencies