Contact and Questions

How long does shipping take?

Shipping from www.MicheBag.com usually takes around 5-7 business days, depending on where you are in the United States. We ship all orders from Salt Lake City, UT. Orders are shipped the day after they are placed excluding weekends and holidays e.g. an order placed on a Thursday will be mailed Friday but an order placed on Friday will not be mailed until Monday. Also keep in mind that we ship via FedEx which does not deliver packages on Saturday or Sunday so please plan accordingly if you need to receive your order within a certain time frame. We will e-mail you your tracking number as soon as your order ships out, if you do not receive a shipping notification please e-mail support@micheonline.com for the status of your order.

What is your cancellation policy?

Orders cancelled before the order has been shipped (most orders ship within 24 hours)are entitled to a full refund. Orders cancelled after the order has been shipped are entitled to a refund less shipping and handling.

I have a problem with my bag - how can I replace it?

If you receive your bag and shells and have any problems with them, please e-mail us at support@micheonline.com with the subject line "Replacement Miche" and we'll help you out right away!

What's your return policy?

Any item ordered on www.MicheBag.com is covered by our 30-day refund policy. If you ordered somewhere other than www.MicheBag.com, please contact the original seller. If you have trouble finding contact information for the original seller, please e-mail support@micheonline.com

How do I return/exchange a product?

For all returns and exchanges, please contact support@micheonline.com to start a refund/exchange request. Please keep the following things in mind for refunds and exchanges:

• All items must be returned in original condition and in the original packaging.
• MicheBag.com does not cover return shipping costs - these will be deducted from your refund total or will need to be covered by you in the case of an exchange.
• Refund and exchange requests outside of the 30-day purchase window will not be honored.

Please see the Returns & Exchange policy for more information.

I live outside of the United States - can you ship to me?

Miche Bag is proud to have multiple international partnerships. For a list of distributors in other countries, please click here.

Does www.MicheBag.com offer gift certicates?

Unfortunately we do not offer gift certificates at this time.

I love the concept of the Miche Bag, how can I get involved either as a distributor of the Miche Bag or as a Home Show Representative?

For information regarding becoming a Miche Bag distributor or hosting a home show please visit the following link: Home Show and Distributor Opportunities

There you will find the necessary forms to download and complete as well as contact information should this be something you would like to pursue further.

What is your Holiday Return Policy?

Miche Bag offers an extended return policy for all purchases made between November 1st-December 31st. Items purchased within this time frame are eligible for refund or exchange if returned and received by Miche Bag by January 31st. All returns or exchanges must be in the original packaging and free of any signs of use, wear, or tear. Product returned after the January 31st deadline will not be eligible for a refund or exchange and the product will be returned to the customer at the customers expense. To initiate a holiday return and gain the proper authorization please contact us at support@micheonline.com. Returns received without prior authorization will not be honored.

Please see the Returns & Exchange policy for more information.

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