Frequently Asked Questions

How long does shipping take?

Shipping from www.MicheBag.com usually takes around 5-7 business days, depending on where you are in the United States. We ship all orders from Salt Lake City, UT. Orders are shipped the day after they are placed excluding weekends and holidays e.g. an order placed on a Thursday will be mailed Friday but an order placed on Friday will not be mailed until Monday. Also keep in mind that we ship via FedEx which does not deliver packages on Saturday or Sunday, so please plan accordingly if you need to receive your package in a certain time frame. We will e-mail you your tracking number as soon as your order ships out, if you do not receive a shipping notification please contact us at 877-716-4243 for the status of your order.

What is your cancellation policy?

Orders canceled before the order has been shipped (most orders ship within 24 hours)are entitled to a full refund. Orders canceled after the order has been shipped are entitled to a refund less shipping and handling.

What are the Miche Bag and Miche shells made of?

The exterior of the bag is made of a silk/polyester blend. The shell material varies depending on the style, but can be: faux leather, faux crocodile skin, faux cheetah fur, regular nylon, textured nylon, canvas, or cotton. All of our products are made from 100% man made materials and are completely animal friendly.

What are the dimensions of the Miche Bag?

The classic Miche bag is 5.75" (wide) x 11.75" (long)x 6.5" (tall). The Big Miche Bag is 5” (deep) x 15” (long) x 12” (tall).

I love Miche Bag! Are you planning on making other sizes of bag or more shells?

We're continually rolling out great new Miche Shells and designs - check back at this website often for updates!

I have a problem with my bag - how can I replace it?

If you receive your bag and shells and have any problems with them, please contact us at 877-716-4243 and we'll help you out right away!

Where's my nearest Miche Bag home show representative or store location?

To find a retail location near you please visit our store locator. To find a home show representative please visit the Home Show Inquiry page and submit your information. Your local representative should be in contact with you in about 3-5 business days. or home show rep near you! To find a rep now Click Here!

What's your return policy?

For any items ordered from www.MicheBag.com we gladly accept returns or exchanges within the first 30 days of placing your order and if the items are still in new condition. If you're not satisfied with your purchase, please contact Miche Bag within 30 days of the date of purchase to initiate a return request and authorization.

To return a product, please first contact us at 877-716-4243 to arrange for approval. Please include the date of original purchase, order number, and items being returned. A Miche Bag representative will contact you within 3-business days with approval or denial.

All returned product must be in original condition and free of damage. All returns are subject to prior approval of MicheBag.com. Items returned without approval of MicheBag.com may not be eligible for return or exchange.

Miche products ordered at a retail location must be returned to the point of purchase - no exceptions. If you have trouble finding contact information for the original seller, please contact us at 877-716-4243 for assistance.

How do I return/exchange a product?

For all returns and exchanges, please contact us at 877-716-4243 to start a refund/exchange request. Please keep the following things in mind for refunds and exchanges:

• 1. All items must be returned in original condition and in the original packaging.
• 2. MicheBag.com does not cover return shipping costs - these will be deducted from your refund total or will need to be covered by you in the case of an exchange.
• 3. Refund and exchange requests outside of the 30-day purchase window will not be honored.

Please see the Returns & Exchange policy for more information. Customers seeking an exchange will receive a one-time credit (minus fees) towards new product of equal or lesser value. Consumer agrees to arrange shipping of product to MicheBag.com and to pay an additional shipping and handling fee of $4.99 on exchanges.

I live outside of the United States - can you ship to me?

Miche Bag is proud to have multiple international partnerships. For a list of distributors in other countries, please click here.

Can Miche Bag magnets cause damage to credit cards, cell phones, or other electronic equipment?

Our magnets are a specific type permanent magnets called "earth magnets". While this is great for holding the shell in place, it carries the benefit of being absolutely harmless to credit cards, iPod's, cell phones, and other similar electronic devices. An "earth magnet" would have to be the size of a baseball or larger to damage any of those items. So don't worry - your Miche Bag will do no harm!

Do you have a Miche Bag catalog?

Since we regularly add new products and shells to our site, we do not have a catalog at this time; however, you can check www.MicheBag.com for our full selection of shells and bags!

How do I change the handles on my Miche Bag?

To change the straps open the metal ring that attaches the straps to the bag. To open the clasp, just push down on the top of the metal ring (you might have to push hard to unlatch it). It should open allowing you to slide out the straps and attach the new ones.

Does www.MicheBag.com offer gift certicates?

Yes! We offer four different denominations: $25, $50, $75, and $100. They can be located: here.

I love the concept of the Miche Bag, how can I get involved either as a distributor of the Miche Bag or as a Home Show Representative?

For information regarding becoming a Miche Bag distributor or hosting a home show please visit the following link: Home Show and Distributor Opportunities

There you will find the necessary forms to download and complete as well as contact information should this be something you would like to pursue further.